Client Case Study

Social Crisis Management with Labor Unions for a Customer Relationship Management Platform

Background

Project duration: 1 year

Scope: France

Sector: Promotional, sales, marketing, and technical support services

Impact: 4 sites, 1,500 employees

The Main Challenge

Against the backdrop of delicate labor relations within the group in France and following several previous attempts, executive management brought in Quintet to help resolve the deadlock.

The main objective: restore a calm social dialogue, enabling normal functioning of representative bodies and fostering a business-friendly environment.

Workstreams

  • Ensuring statutory compliance for representative bodies and advising on the negotiation of a new social dialogue agreement

  • Targeted support on high-friction legal topics: working hours, parenthood & career development, Works Council internal rules, WLB & WHS (QVCT), remote work, etc.

  • Ongoing collaboration with internal legal teams and external counsel on litigation matters

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